How can I request a refund?

Due to higher than usual volume, our response times are currently longer than normal. We appreciate your patience and rest assured we will get back to you as soon as possible.

You can request a full or partial refund for any subscription tier within 30 days of its initiation or renewal by contacting our support team at support+web@lumalabs.ai

When requesting a refund, please include:

• Reason for the refund request

• Your account details or subscription information
  •  E-mail linked to the paid subscription
  • Invoice number
  • If you don't have any of this information, please share: 
    • The last 4 digits of your Credit card
    • Exp date
      
    • Bank that issued your card
      
      

Refund Eligibility

Refunds are typically processed for plans that are unused or mostly unused. Please note that your subscription will be terminated once the refund is processed.

Changed Your Mind About Your Plan?

If you accidentally signed up for the wrong plan (such as annual instead of monthly), you can easily change your plan from your account. The remaining balance will be applied to your account and use on your next billing.